Frequently Asked Questions
If you don’t see what you’re looking for, reach out below.
What are your available shipping options?
Fast Shipping is FREE across the contiguous U.S. and takes around 6-8 business days. If that's not quick enough, we have Faster Shipping, which takes 3-6 business days, and Fastest Shipping, which takes 2-4 business days. As a reminder, business days are Monday-Friday and do not include weekends or public holidays.
Do you ship internationally?
Yes, we do! We now ship to the following countries: Mexico, Canada, Ireland, UK, Denmark, Finland, France, Germany, Australia, Hong Kong SAR. You can choose between Standard and Express shipping, and you'll receive a shipping timeframe estimate at checkout!
Do you ship to PO Boxes?
Unfortunately, due to the size and weight of our items, we do not ship to PO Boxes. Please do not use a PO Box address for your order.
I made a mistake on my order. How do I change it?
Because orders process the same day, we have a very limited time to cancel orders. We ask that you reach out to us at email@example.com as soon as possible with your order number and any relevant information. We can only help as long as your item has not processed to ship or has shipped. Please note, cancellations are not guaranteed.
General Shipping Information
We offer the following shipping speeds. Please note that order processing may take an additional 1-2 business days. Orders placed after 2pm EST will be considered as the next business day. Our main shipping partner is UPS, but certain items can be shipped via USPS and other carriers.
|Fast Shipping||(5-7 business days)|
|Faster Shipping||(2-5 Business days)|
|Fastest Shipping||(1-3 Business days)|
Please note that business days are considered to be Monday-Friday. Holidays and weekends are not included in shipping estimates.
Please note that these estimated times to do not reflect shipping times to Hawaii, Alaska, and international orders. For these orders, we’re only able to offer certain carrier shipments, which typically takes 12-18 business days to arrive.
Wrong Address Disclaimer
If you have used an incorrect address, please contact us ASAP (firstname.lastname@example.org), as we are able to help only if your order has not processed or shipped. Please note: there is a very small window where we are able to change or cancel orders, and it is not guaranteed that we will be able to fulfill your request.
Please make sure to double-check your order before confirming it.
If an incorrect address has been provided and the order has already processed and shipped, we are not responsible for your shipment. There may be an additional processing fee to get a new order shipped to your correct address.
Please note we do not currently ship to PO Boxes due to the size and weight of our products.
PLEASE NOTE THAT NEITHER THE RETURN OR SHIPPING POLICIES APPLY TO BULK ORDERS OF 10+ BLANKETS. BEFORE PLACING BULK ORDERS, PLEASE CONTACT HELLO@LUNABLANKET.COM FOR ASSISTANCE.