Frequently Asked Questions
If you don’t see what you’re looking for, reach out below.
Returns and Shipping
Returns must be submitted within 30 days of delivery. All items must be unwashed and undamaged. Items that are not returned in their original Luna packaging will be subject to a restocking fee ($10-$20 depending on the item).
Please note that customers are responsible for all return shipping charges.
Because of this, we ask that you double-check your orders to confirm that you have the correct Style, Color, Size, and Weight selected. If you have any questions prior to ordering, please send us an email to email@example.com - we're happy to help!
Please note that we are unable to offer exchanges at this time. All orders must be returned via the link below:
Wrong Address Disclaimer
If you have used an incorrect address, please contact us ASAP (firstname.lastname@example.org), as we are able to help only if your order has not processed or shipped. Please note: there is a very small window where we are able to change or cancel orders, and it is not guaranteed that we will be able to fulfill your request.
Please make sure to double-check your order before confirming it.
If an incorrect address has been provided and the order has already processed and shipped, you will be subject to a processing fee to get a new order shipped to the correct address. Please note we do not currently ship to PO Boxes due to the size and weight of our products.
We offer the following shipping speeds. Please note that order processing may take an additional 1-2 business days. Orders placed after 2pm EST will be considered as the next business day.
|Standard Shipping||(5-7 business days)|
|Faster Shipping||(2-5 Business days)|
|Fastest Shipping||(1-3 Business days)|
Please note that business days are considered to be Monday-Friday. Holidays and weekends are not included in shipping estimates.
Unfortunately, we do not offer free shipping to Hawaii and Alaska. For orders to those states, we’re only able to offer USPS shipments, which typically takes 10 to 15 business days to arrive.