Frequently Asked Questions

If you don’t see what you’re looking for, reach out below.

Orders and Payments

How can I check my order status?

If you created an account with us, you can check your order status by logging into your account. If you didn’t, no worries. Send us an email to, so that we can help you further!

What is your return policy?

We want you to have the best experience with Luna, so if there is an issue or concern with your order, please send us an email to within 30 days and we’ll help as best we can.

In a nutshell, we offer a 30-day return policy. Please note: customers are responsible for return shipping costs, so triple-check your orders before confirming them!

You can also check out our full return policy here: Return Policy.

Can I exchange my blanket?

Unfortunately, we don't offer exchanges. If you want a different weight, color, or product, you will need to process a return and reorder. Please note that return shipping charges will still apply.